Accessibility Statement

Company Name: Vertical Fish LLC

Address: 35 West Broadway, Suite 501, Salt Lake City, Utah 84101

Effective Date: May 16, 2025

1. Commitment to Accessibility

Vertical Fish LLC (“Company,” “we,” “our,” or “us”) is committed to providing equal access and opportunity to individuals of all abilities. We recognize the importance of digital accessibility as a civil right and strive to ensure that our platforms are inclusive and usable by all individuals, including those relying on assistive technologies. Our commitment is rooted in the belief that technology should serve everyone without exception.

To that end, Vertical Fish LLC proactively develops, maintains, and audits all digital content in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as outlined by the World Wide Web Consortium (W3C). We also uphold obligations under the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and other applicable state, federal, and international regulations including the European Accessibility Act (EAA) and the UK Equality Act 2010.

2. Scope of Accessibility

This Accessibility Statement applies to the following Vertical Fish digital properties and services:
- The primary website located at www.verticalfish.ai, including all landing pages, subdomains, and interactive forms;
- Web-based tools including dashboards, onboarding portals, CRM integrations, and automation configuration interfaces;
- All mobile-responsive versions of our web content;
- All voice-based and chatbot-driven interfaces, including embedded AI agents within third-party websites or tools;
- Custom software and digital assets developed and deployed by Vertical Fish LLC.

3. Accessibility Standards & Measures

To meet accessibility standards and ensure usability for all users, Vertical Fish implements the following technical and design measures:
- Use of semantic HTML5 markup with ARIA (Accessible Rich Internet Applications) attributes and roles;
- Structured page hierarchies with consistent heading orders;
- Descriptive and contextual alternative text (alt-text) for images, charts, and icons;
- Compliance with WCAG contrast and color ratio requirements;
- Fully keyboard-operable navigation systems and interface controls;
- Use of visible focus indicators, skip links, and form labels;
- Mobile-first and responsive web design that supports text scaling and magnification;
- AI modules with configurable verbosity and interaction modes;
- Tested compatibility with assistive technology including JAWS, NVDA, VoiceOver, TalkBack, and ZoomText.

4. AI-Specific Accessibility Provisions

Given the AI-driven nature of Vertical Fish services, we have adopted additional accessibility safeguards for voice, text, and automated systems:
- Machine-generated transcripts are provided for voice-based AI interactions;
- Chatbots are designed with labeled ARIA regions and input focus controls for screen readers;
- AI-generated spoken responses have text equivalents available on screen;
- All STT (speech-to-text) and TTS (text-to-speech) flows are privacy-conscious and designed to minimize latency and confusion;
- If an automated system is unable to understand or accommodate an accessibility user, it immediately routes the interaction to a human representative or follow-up channel.

5. Accessibility Training

All Vertical Fish employees involved in design, development, QA, marketing, or customer engagement undergo mandatory accessibility training. Training covers universal design principles, WCAG implementation, legal obligations, and real-world use cases of assistive technology.

6. Ongoing Testing & Audits

Accessibility compliance is reviewed through regular audits combining automated tools (e.g., Axe, WAVE, Lighthouse) and manual usability testing by individuals using assistive devices. We test across all major browsers and operating systems, and prioritize issues based on severity and user impact. Feedback loops are embedded in our development cycles.

7. Declaration of Partial Compliance

Vertical Fish LLC is partially conformant with WCAG 2.1 Level AA. Certain third-party content and platforms—such as embedded video players, calendar widgets, and external payment processors—may not fully meet accessibility standards. We strive to work with our vendors to improve these experiences and provide accessible alternatives when possible.

8. Accessibility Arrangements in the Organization

Internally, Vertical Fish supports accessibility through organizational infrastructure:
- A named Accessibility Coordinator oversees implementation and compliance;
- ADA-compliant practices are embedded into our hiring, workplace, and technology procurement policies;
- Procurement contracts with vendors include accessibility criteria and expectations;
- Accommodations are available for employees and contractors upon request;
- Inclusive UX design practices are enforced across all product teams.

9. Feedback and Support

We welcome feedback from all users. If you encounter a barrier or need an accommodation, please contact us:
Email: accessibility@verticalfish.ai
Phone: [Insert Phone Number]
Mail: 35 West Broadway, Suite 501, Salt Lake City, Utah 84101
All accessibility-related requests are reviewed and responded to within five (5) business days.

10. Compliance Status

As of the Effective Date, Vertical Fish LLC is actively progressing toward full WCAG 2.1 Level AA compliance and continually updates its content, systems, and vendor agreements to reflect evolving standards and technologies.

11. Legal Framework and Governance

This Accessibility Statement and our associated efforts are governed by the following legal frameworks:
- Americans with Disabilities Act (ADA)
- Section 508 of the Rehabilitation Act
- California Unruh Civil Rights Act
- European Accessibility Act (EAA)
- UK Equality Act 2010
We are committed to full legal compliance and to treating accessibility as a human right.